Terms & Conditions

Website: https://classizen.com

Please read these Terms and Conditions ("Terms") carefully before using or placing an order through ClassiZen ("we," "our," or "us"). By accessing our website, purchasing via our web store, or confirming an order via our social media channels, you agree to be bound by these Terms.

1. General Conditions

By placing an order with ClassiZen, you confirm that you are at least 18 years old or are accessing the platform under the supervision of a parent or legal guardian.

We reserve the right to refuse service, cancel orders, or restrict quantities to any customer for any reason, including suspected fraudulent activity or abusive conduct toward our team.

2. Products, Pricing & Accuracy

Visual Representation: We make every effort to display product colors, strap textures, and dials as accurately as possible. However, slight color variations may occur depending on your display screen or studio lighting.

Pricing: All prices are listed in Bangladeshi Taka (BDT) and are subject to change without prior notice. The price confirmed during order checkout is the final product amount due.

Stock Availability: Product listings are subject to real-time inventory. In the event an item goes out of stock after your order is placed, our support team will inform you promptly to offer an alternative or a cancellation.

3. Ordering, Verification & Delivery

Order Confirmation: Every order placed through our website or inbox is subject to phone or SMS confirmation before parcel dispatch. Unverified orders may be held or cancelled.

Delivery Timelines:

Inside Dhaka: Typically 24–48 hours.

Outside Dhaka (All Districts): Typically 3–5 business days.

Note: Delivery schedules may face slight adjustments due to extreme weather, courier logistics, or public holidays.

Delivery Charges: Applicable delivery fees (e.g., standard rates inside and outside Dhaka) are clearly specified during checkout and added to your final payable total.

4. Payment & Cash on Delivery (COD)

Cash on Delivery: We offer Cash on Delivery across Bangladesh. Customers agree to pay the delivery rider the exact order amount upon receipt.

Advance Delivery Fee Policy: For certain districts or high-value models, ClassiZen reserves the right to request the delivery fee in advance via bKash/Nagad to confirm booking and prevent false orders.

Mobile Banking / Online Payments: If paying via bKash, Nagad, Rocket, or card, payments must be completed through our authorized business merchant accounts or official gateway.

5. Inspection, Returns & Replacements

Open Box / Checking Policy: Customers are strongly advised to check the parcel in the presence of the delivery rider to verify the item, color, and physical condition.

Eligibility for Replacement:

The watch received is visibly damaged, cracked, or defective upon delivery.

The wrong product or incorrect color variant was sent.

Reporting Window: You must report any manufacturing defect or delivery mismatch within 24 hours of receiving the package with clear photo or video proof.

Non-Eligible Returns: Products damaged due to improper handling, accidental drops, water exposure exceeding rated specs, unauthorized repairs, or normal wear and tear are not eligible for exchange or refund.

6. Intellectual Property

All website designs, product photography, logos, branding assets, text, and graphics published on ClassiZen.com and its official channels are the intellectual property of ClassiZen. Unauthorized copying, reproduction, or commercial distribution is prohibited.

7. Limitation of Liability

ClassiZen shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website. Our maximum liability for any verified claim shall not exceed the purchase price paid for the specific item in dispute.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

9. Customer Support

For questions, returns, or support requests regarding your purchase:

Website: https://classizen.com

Email: support@classizen.com

Facebook: ClassiZen Official